FAQ

Are your items brand new?
All items are guaranteed brand new delicate replicas. We do not sell any used items, or factory defects.

Why are your prices lower than the department stores?


We stock from our cooperative factory and sell directly to customers online, so the intermediate cost is much less than the department stores.
 

Do I have to pay Tax?
No, we will pay for it.

What size should I choose if I'm between size?


Choose a size half up especially if you have a wider feet for these shoes run a little small.

What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information. We will ship your order as soon as possible and then send your track number by email. You can check your packages with track number on express website. If you are not clear, just feel free to send emails to us, any email will get a quick reply.


When will I get ordered product?
It will take 1-2 days to process and arrange shipping. The average shipping time for your order is 3 to 7 business days due to third-party delivery express service. For more details, please refer to Shipment.

Can I monitor the delivery process?
Yes. Our support team will be at your disposal during the working time by Email. When the product delivery takes place, you will receive a notification by Email which notify you that your boots has been shipped. Our customer service will tell you the tracking number and the web site in which you will find the possibility to look-up an order, so that you can see exactly its current status.
After your order is dispatched, we will offer you the tracking no. & website
There are two methods to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

What exactly can I do with My Account?
You can use My Account to:
- view all your order history in our site;
- view details of each order, including the delivery status;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses from our site;
- edit your personal data for future use.

Is my personal information safe?


Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery. And all information included in the order form is requested in order to delivery.

I am concerned about using my credit card online. Is your site safe?
Our on-line store uses 128-bit SSL encryption technology similar to the protection offered by many banks.

Do you pay for return shipping?
No. You are responsible for return freight.

Why can't I find the size/colour that I am looking for?
Only sizes/colours that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colours vary depending on the demand. You can Email us to ask too.